Crew resource management (CRM)

Definitions

• The application of team management concepts in the flight deck environment. It was initially known as cockpit resource management, but as CRM programs evolved to include cabin crews, maintenance personnel, and others, the phrase “crew resource manage
• The application of team management concepts in the flight deck environment. CRM programs evolved to include cabin crews, maintenance personnel, and others. Pilots of small aircraft, as well as crews of larger aircraft, should make effective use of all available resources; human resources, hardware, and information. A current definition includes all groups routinely working with the flight deck crew who are involved in decisions required to operate a flight safely. These groups include, but are not limited to: pilots, dispatchers, cabin crewmembers, maintenance personnel, and air traffic controllers. CRM is one way of addressing the challenge of optimizing the human/machine interface and accompanying interpersonal activities.
• The effective use of all available resources—human, hardware, and information.
• The application of team management concepts in the flight deck environment, including single pilots of general aviation aircraft. Pilots of small aircraft, as well as crews of larger aircraft, must make effective use of all available resources: human resources, hardware, and information. Human resource groups include but are not limited to pilots, dispatchers, cabin crewmembers, maintenance personnel, and air traffic controllers.
• The application of team management concepts in the flight deck environment. This includes single pilots of general aviation aircraft. Pilots of small aircraft, as well as crews of larger aircraft, must make effective use of all available resources; human resources, hardware, and information. Human resource groups include but are not limited to: pilots, dispatchers, cabin crewmembers, maintenance personnel, and air traffic controllers.

References

• Instrument Flying Handbook, Federal Aviation Administration, 2014
• Pilot's Handbook of Aeronautical Knowledge, Federal Aviation Administration, 2023
• Powered Parachute Flying Handbook, Federal Aviation Administration, 2007
• Risk Management Handbook, Federal Aviation Administration, 2022
• Weight-Shift Control Aircraft Flying Handbook, Federal Aviation Administration, 2008